recoverplus
8/41 Higginbotham Road | Gladesville, NSW 2111 Australia phil@recoverplus.com.au
+61 0421 526 408
+61 2 9877 6533
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TERMS & CONDITIONS

  /  TERMS & CONDITIONS

PRIVACY POLICIES

Please review our Privacy Policy here.

CUSTOMER SERVICE

Recover Plus is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.

CANCELLATION OF ORDERS

Recover Plus reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. Recover Plus may do this for example, but without limitation, where:

(a) Recover Plus suppliers are unable to supply Goods that they have previously promised to supply;

(b) an event beyond Recover Plus  Life’s control, such as storm, fire, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, means that Recover Plus is unable to supply the Goods within a reasonable time;

(c) Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted.

REFUND, RETURN & EXCHANGE POLICIES

Please review our Returns Policy & Procedures here.

If processing a return, refund or exchange please use the Returns Manager here.

SHIPPING & DELIVERY INFORMATION

Please review our Shipping & Delivery terms and information here.

WHAT HAPPENS IF A PRODUCT I ORDERED IS OUT OF STOCK

In the unlikely event, there is an issue with your order, you will be notified by one of our team as soon as possible.

Generally, If you have ordered a product and it is out of stock, we will make contact to suggest an alternative by either phone call or email before sending out the rest of your order.

If you have ordered a clearance item during a sale period we will refund you for that item, using the payment method you used, and immediately send out the rest of your order. We will inform you of this by email.

In certain circumstances, we may need to reject your order. This may happen where the requested Product has an error in the price or in the product description posted.

INTERNATIONAL SHIPPING

Recover Plus is not to be held responsible for any customs duties or clearance payments at the receiving country. These clearance fees and customs duties are all unique to the country and are up to the customer to make payment. All products are shipped from Australia.